SALON POLICIES AND PROCEDURES

SANITATION 

 Proper sanitation is the utmost importance here at Nails & Art. We are devoted to our clients safety. All metal implements are being cleaned with water then sterilized in hydrogen peroxide or alcohol 99% before we put it in UV sterilizer.

 Pedicure station - New pedicure sink liners are the most efficient and sanitary way to deliver a pedicure. Protect our clients from bacteria build up and infections; providing all of us with peace of mind. In addition, after we used the liners we still clean the jet and tub with hydrogen peroxide. We are providing one time use buffer, nail file, pumice stone, toe separator and slippers  for each client. You may choose to take the nail file, buffer, pumice stone, toe separator and slipper home and bring back on next appointment to reuse (better way for recycling)!!! Cleanliness, healthy way for each and every client!!


CORRECTION 

 We want our clients to be happy and satisfied with their services.  If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 1 week of the original service.  If you are unhappy with your service, please let us know so we can make it right.  Our goal is to ensure each service and visit meets your satisfaction.


APPOINTMENTS

* Please arrive 5-10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon or book your appointment 2-4 days ahead of the day you wanted to come in so that we can accommodate your schedule preferred times as we generally book up very quick.

* NOTE: We still take walk-ins or last minute appointments when we are free without any appointment being booked.

* Please specify the type of service you require with any special add-ons so we can book the required time frame needed for your appointment booking. (eg. nail art, gel polish application, French polish, gradient/ombre polish etc)

If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to cancel or reschedule your appointment.

We regret that we cannot be responsible for loss or damage to personal articles. Please keep all valuable items with you during your services.

Please advise our staff of any allergies or sensitivities you may have to any products we may use for your services.

Our employees work as a team. If for any reason you are uncomfortable with your technician, please inform us and another team member can be made available to you.



CANCELLATIONS

Should you need to cancel or change the date of your appointment

_For individual appointment: we request a minimum of 4-8 hours' notice. 

_For group appointment: we request a minimum of 24 hours' notice. 

Please understand and keep in mind that when you forget or cancel an appointment without enough notice, this will leave our technicians with empty appointments and loss time. Unfortunately, that leaves us to turn away clients who could potentially fill in your reserved time frame. Therefore, as a courtesy to our salon, we rely on our clients to respect and honor their reserved appointment dates. 

If you do not show up to your appointment, you will be asked for a credit card to reserve your next appointment date.

You will be charged $20 for repeated missed appointments  If you have 1 no-shows on file

We do not take cancellations over email, Facebook or any other social media outlet. Please be sure to call 4-8 hours for individual appointment or 24 hours for group appointment in advance if you need to reschedule or cancel an appointment..


We reserve the right to update our policy as we see fit at any time.


GIFT CERTIFICATES

The salon is not responsible for lost or stolen gift certificates.

Gift certificates have no cash value and therefore, cannot be used to purchase gift certificates.

The salon reserves the right to change these terms and conditions from time to time in it's sole discretion.


PRICING

All prices for provided services are subject to change without notice at the discretion of management.


At Nails & Art, we hope to please our customers in every way possible.

 Not only are we devoted to superior customer relations, but we also provide a soothing atmosphere and have a willingness to grow & learn

Our Salon No.705 586 7586

THANK YOU FOR CHOOSING

Nails & Art

WE LOOK FORWARD TO SEEING YOU AGAIN!!  ^_^

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